Purpose of Collection and Use of Personal Information You can also upload your proof of purchase, so it is stored safely if you need it for service or repair of your product. Despite sincere and full efforts by members of the Philips Respironics team weve been in contact with, details and actions we can take immediately to have a positive impact on the health of our customers have been in short supply. You can. Registration Link: https://www.usa.philips.com/healthcare/e/sleep/communications/src-updateWe wanted to share our step-by-step walkthrough of the process to register your CPAP machine / BIPAP machine/mechanical ventilator devices for the Philips Respironics Recall. While recalled devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in all new and remediated devices is a silicone foam. To register a product you need: MyPhilips account Model number Date of Purchase Proof of purchase (optional) Promotion details (if applicable). Both the DreamStation CPAP and DreamStation 2 CPAP Advanced include an identifiable Therapy ON button. In June 2021, after discovering a potential health risk related to the foam in certain CPAP, BiPAP and Mechanical Ventilator devices, Philips Respironics issued a voluntary recall notification. In compliance with Philips instructions and standard recall practices, CPAP.com is not replacing recalled products with current stock nor issuing refunds for past orders. Our trained service professionals can make sure that the affected foam is completely and safely removed, and that the new silicone foam is inserted correctly. The devices included are CPAP machines due to issues related to the polyester-based polyurethane sound abatement foam used in its continuous and non-continuous ventilators. Proof of purchase may be required to take advantage of a promotion or request a repair within warranty. CPAP.com is a family-owned and operated business dedicated to providing affordable sleep apnea equipment to those who need sleep therapy. 283% You can also upload your proof of purchase should you need it for any future service or repairs needs. Click Return to Login after successful password reset. 1. We know that you are eager to find out when youll receive your replacement CPAP, BiPAP or Mechanical Ventilator device. In order to unlock DreamMappers full capabilities you will need to provide the Device Serial number that is on your Philips Sleep Therapy Device. Then you can register your product. Using a new account on a desktop or laptop. On Monday, June 14th, Philips Respironics issued a voluntary recall on nearly all of their CPAP, APAP, and BiPAP machines sold from 2009 until today, with some exceptions. No matter what type of health insurance coverage you have, you should call your health insurance group soon to see which steps you need to take once youve registered your device and spoken with your doctor. In that case, we cannot deliver recent information and newsletters, which is available only through collection of personal information. First Night Guide. After careful analysis, we issued a Recall Notification in the US and a Field Safety Notice in other markets. 2. You can log in or create one here. This could affect the prescribed therapy and may void the warranty. COPYRIGHT 19992021 US EXPEDITERS, INC. ALL RIGHTS RESERVED. Selected products Apologize for any inconvenience. Register - Philips Respironics DreamMapper Register Country* First Name Last Name Email Address* Confirm Email Address* Mobile Phone Primary Device Serial Number I understand and accept the Terms and Conditions. Proof of purchase may be required to take advantage of a promotion or request a repair under your warranty. Following two rounds of comprehensive customer and patient outreach, Philips Respironics has reached the vast majority of the installed base in the US resulting in the registration of approximately 2.6 million devices in the country. Additionally, Philips Respironics suggests patients review the age of their devices, as they are typically recommended to be replaced after five years of use. This recall is for all CPAP and BiLevel PAP devices manufactured prior to April 26, 2021. You can sign up here. Enter your Username and Password and click Login. Questions about registering, signing in or need any otherDreamMapper support? We recommend you upload your proof of purchase, so you always have it in case you need it. Amsterdam, the Netherlands - Royal Philips (NYSE: PHG; AEX: PHIA) today provides an update on the comprehensive test and research program of its subsidiary Philips Respironics, following the voluntary recall notification/field safety notice* to address potential health risks related to the polyester-based polyurethane (PE-PUR) sound abatement foam in specific CPAP, BiPAP and mechanical . When you provide the Authorization for Collection and Use of Personal Information below, you can use services for improved enhance treatment adherence through this application. Agree What devices have you already begun to repair/replace? 1. 2. Click Save. Click here to register a device affected by the recall of certain Philips Respironics Sleep and Respiratory Care devices Sign in now New to My Philips? Enter the captcha characters. You are about to visit a Philips global content page. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. Register your device (s) on Philips Respironics' recall website to stay informed of updates from Philips Respironics regarding any new instructions or other corrective fixes, which the. You can find the list of products that are not affected here. Duration of Retention and Use of Personal Information A patient no longer needs to tap a Ramp button every night to start at the desired pressure. Since the news broke, customers have let us know they are frustrated and concerned. We understand that the situation may cause you some anxiety and you may feel uncertain about what to do next. Philips Respironics offers innovative products for sleep and home respiratory care as well as medical education and value-added programs to help you navigate a rapidly changing industry landscape, and in the interest of maximizing both clinical and business success. unapproved cleaning methods such as ozone may contribute to foam degradation. Unlike the DreamStation CPAP device, the DreamStation 2 CPAP Advanced device features the Ramp Plus feature where a user can select a comfortable start pressure. You can prevent Flurrys and Philips' collection and use of data (cookies and IP address) if you opt-out after you close this screen. Products that are not affected may have different sound abatement foam materials, as new materials and technologies are available over time. When we refurbish the affected devices with a new blower and air pathway, we also clean and disinfect them. High heat and high humidity environments as well as unapproved cleaning methods such as ozone, may also contribute to foam degradation. 1875 Buckhorn Gate, 5th Floor, Mississauga, Ontario L4W 5P1. Cant Afford a New CPAP Machine? To register your product, youll need to log into your MyPhilips account. Confirm the new password in the Confirm Password field. 2. Why do I need to upload a proof of purchase? You can refuse to provide the Authorization for Collection and Use of Personal Information. Optional items: Email address and mobile phone number We stand by, ready to help Philips Respironics technologically or logistically if needed to quicken getting help to our customers. Dont have one? All oxygen concentrators, respiratory drug delivery products, airway clearance products. The Dream Family offers innovative, comprehensive sleep therapy technology like: . Further testing and analysis is ongoing. Please click either Yes or No. As a result, testing and assessments have been carried out. All rights reserved. The issue is with the foam in the device that is used to reduce sound and vibration. Pricing for CPAP, APAP, and BiPAP machines vary; the average cost of a CPAP machine ranges from $300 to $850, though those with advanced technology features can cost more. Once you have created your account, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. Please be assured that we are treating this matter extremely seriously, and are working to address this issue as efficiently and thoroughly as possible. The company announced that it will begin repairing devices this month and has already started . Review of this assessment has determined that exposure to the level of VOCs identified to date for the first-generation DreamStation devices is not typically anticipated to result in long-term health consequences for patients. Then you can register your product. Enter the Captcha characters. Enter your Username and affected Device Serial number. Once the purpose of use is achieved, your sensitive information will be destroyed immediately, unless otherwise required by laws. If you already have a DreamMapper account but do not remember your Username, please note that your Username is your email address. Login with your Username and new Password. Philips Respironics received authorization from the U.S. Food and Drug Administration (FDA) to replace the PE-PUR sound abatement foam with a new material, and the company anticipates the rework to begin this month for affected first-generation DreamStation devices in the United States. Buying a CPAP machine outright offers several advantages and can be the most cost-effective option. It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. We Asked A Sleep Doctor About The Recent CPAP RecallHeres What He Said, Ultimate How To Guide: Best Ways To Clean Your CPAP, A Complete Review of the Lumin CPAP Mask Cleaner in 2023, ResMed AirSense 10 CPAP Machine Review Updated 2023 Card-to-Cloud Model, A-Series BiPAP Hybrid A30 (not marketed in US). We understand that any change to your therapy device can feel significant. Per Philips Respironics CEO Frans van Houten We deeply regret any concern and inconvenience that patients using the affected devices will experience because of the proactive measures we are announcing today to ensure patient safety.. To register your product, youll need to. As a reminder, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. Mandatory items: Time of device use as per the patient's use, prescribed pressure, degree of mask leak, and periodic breathing rate We are partnering with clinicians and business customers throughout this process to ensure were doing all we can to help you and your healthcare needs. Please be assured that we are treating this matter extremely seriously, and are working to address this issue as efficiently and thoroughly as possible. Further testing and analysis is ongoing. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. In June 2021, after discovering a potential health risk related to the foam in certain CPAP, BiPAP and Mechanical Ventilator devices, Philips Respironics issued a voluntary recall notification. Accept terms and conditions. How it works 1. For those who cannot currently afford new equipment but who have been encouraged to continue their sleep apnea treatment, weve included a few solutions at the end of this article that we hope can be beneficial to you. Per Philips Respironics, products that are not affected may have different sound abatement foam materials, as new materials and technologies are available over time. Improvement of our service quality for better treatment adherence by using this application You can also upload your proof of purchase, so you have it, if you need it for service or repairs. We created this helpful guide to finding a low-cost CPAP machine if you cant afford to purchase a new machine. If you are a patient who has been affected by this recall, do not try to remove the foam from your device. Youcan also upload your proof of purchase, so it is stored safely if you need it for service or repair of your product. Still, buying a new CPAP machine through insurance is the best option for some. Philips Respironics DreamStation 2 Auto CPAP Advanced with Humidifier BY Philips Respironics Item #DSX520H11C $1205.00 5 Reviews QTY 1 Out of Stock Prescription required Free Shipping Need replacement parts and accessories? Please know that your health and safety is our main priority, as we work through this process. In this video, we will be going into detail about the process to register your device on the Philips website. It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. The issue is with the foam in the device that is used to reduce sound and vibration. Click Next. Proof of purchase is a printed receipt from the shop where you bought your item or a pdf document from an online shop. Confirm the new password in the Confirm Password field. Items of Sensitive Information to be Collected After youve registered your machine with Philips and have scheduled an appointment with your sleep care physician to discuss a new treatment plan, you may be wondering if you should keep using your recalled machine and what options exist if you decide its time to purchase a new machine altogether. ), Sign up for exclusive news and promotions, Easily find information and accessories for all your Philips products. Why do I need to upload a proof of purchase? We will continue to provide regular updates to you through monthly emails. to help you and your patients succeedtogether. Due to technical reasons, we are currently not supporting registrations for medical devices like CPAP and BIPAP. Registration Link: https://www.usa.philips.com/healthcare/e/sleep/communications/src-updateWe wanted to share our step-by-step walkthrough of the process to . You can change your settings any time if you prefer not to receive these communications. This spreadsheet provides Medicare DME fee schedule information, by HCPCS code . We thank you for your patience as we work to restore your trust. Product Support: 541-598-3800. If you do not have this letter, please call the number below. Philips Korea Corporation (hereinafter the "Company") values your personal information and complies with applicable laws and regulations for personal information protection, including the Personal Information Protection Act. Register your product and enjoy the benefits. This process should take about 10 minutes to complete, but may vary based on internet speed or device used. For Veterans who received their PAP device from the VA, your replacement device may come from either VA or Philips Respironics. Have the product at hand when registering as you will need to provide the model number. Register your product and enjoy the benefits. After careful analysis, we issued a Recall Notification in the US and a Field Safety Notice in other markets. Once you have successfully logged in, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. During the registration process, Philips Respironics will either let you know your machine is not included in the recall or provide you with a confirmation number. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. To register your product, youll need to log into your MyPhilips account. We are aware of the concerns raised by this information and we are sincerely apologetic for any disruption of care or inconvenience that may have been a result. The affected products are identified in the tables below: A-Series BiPAP Hybrid A30 (not marketed in US), A-Series BiPAP A40 (not marketed in the US), A-Series BiPAP A30 (not marketed in the US), Products that are not affected may have different sound abatement foam material, as new materials and technologies have become available over time. What is the safety issue with the device? As a reminder, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. December 2022 update on completed testing for first-generation DreamStation devices . Register your product and enjoy the benefits. Review of this assessment has determined that exposure to the level of VOCs identified to date for the first-generation DreamStation devices is not typically anticipated to result in long-term health consequences for patients. The data shared includes your usage of the device, mask leak measurements, CPAP pressure and your periodic breathing rate. We are happy to review your prescription if youre unsure of its status. Dreammapper has the ability to send you in app notifications based on inputs you provide directly when you set up your account, such as what mask you use, in addition to promotional messaging from Philips. If you already have a DreamMapper account but do not remember your Username, please note that your Username is your email address. (, Philips Kitchen+ app - tasty airfryer recipes & tips, Register your purchase to unlock the benefits, 1. DreamMapper has the ability to share your therapy data with your Home Care Providers electronic health records system. If you allow us to use this information for marketing purposes, we may send you marketing messages based on your device model. Register your device on the Philips recall website or call 1-877-907-7508. To register your product, youll need to log in to your My Philips account. 3. We are aware of the concerns raised by this information and we are sincerely apologetic for any disruption of care or inconvenience that may have been a result. Optional item: Mobile phone number Fill out the registration form (leave Mobile Phone blank). Philips has established a registration process where you can look up your device serial number and begin a claim if your . December 2022 update on completed testing for first-generation DreamStation devices, Jan Kimpen, Chief Medical Officer, discusses what the test results mean for healthcare providers and their patients, Jan Bennik, Head of Test and Research Program, explains the details behind the testing results. You are about to visit the Philips USA website. While the CPAP recall is a frustrating experience, it does serve as an opportunity to switch up your CPAP equipment set-up so you can find the device that serves your needs best. This is a potential risk to health. This means you can set the Ramp Plus presusre once and there is no need to restart it each night. With your MyPhilips account you can: Access all your product information in one place (orders, subscriptions, etc.) We learned of this recall at the same time as our customers and have been in daily communication with Philips Respironics since that time. Last year the FDA issued a safety communication about PAP cleaners. Note: Please use the same email address you used when registering your device for the voluntary recall. It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. All oxygen concentrators, respiratory drug delivery products, airway clearance products. Your individual coverage with Medicare or Medicaid will determine how to proceed with your device. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. You are about to visit the Philips USA website. Give us a call today and one of our 5 star customer service representatives will help you. DreamStation 2 Auto CPAP Advanced. If you do not remember your DreamMapper password or need to reset it: Bluetooth pairing and data transfer Once you have successfully logged in, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. This new assessment is limited to the evaluation of VOCs for first-generation DreamStation devices and does not evaluate the risks of potential foam particulates or cover other devices affected by the recall. As this is an official recall, Philips Respironics must adhere to the regulatory requirements of a recall and specify the steps dealers, such as CPAP.com, must follow to adhere to the recall. Mandatory items: Country, name, email address, and serial number of the device used This App uses Flurry Analytics, an analytics service (Flurry Analytics) provided by Yahoo Inc. This includes Dreamstation, Dreamstation Go, Dreamstation ASV/ST/AVAPS, System One, and Remstar SE Auto . Sign up for exclusive news and promotions Easily find information and accessories for all your Philips products. To improve treatment adherence by analyzing information of patient's CPAP use and delivering the analysis results to the patient IMPORTANT: If a humidifier was included with your sleep therapy device, be sure to remove the water chamber before you proceed. Philips Respironics Mask Selector uses no-touch. If you continue using your device, please note that ozone is referenced by Philips Respironics as a potential contributing factor to degraded foam. on the latest safety communications from the FDA. When you provide the authorization for collection and use of personal information below, you will be informed of various information about recent news and events via text message or email. Our intention is to give affected patients and customers the service they expect and deserve as we resolve this matter as our top priority. Per Philips Respironics, possible health risks include exposure to degraded sound abatement foam and exposure to chemical emissions from the foam material. We have developed a comprehensive plan to replace the current sound abatement foam with a new material that is not affected by this issue and have already begun this process. The DreamStation 2 CPAP Advanced is designed to provide a simplified user experience, including a premium color touchscreen with fewer panes to navigate. . Philips Sleep and Respiratory Care Devices - Australia and New Zealand Register your device On April 26, 2021, Philips globally provided an important update to the market regarding proactive efforts to address identified issues with a component in certain products of our Sleep & Respiratory Care portfolio. CPAP.com was recently notified by Philips Respironics of a recall for certain CPAP, APAP, and BiPAP devices. 2. Amsterdam, the Netherlands - Following the company update on April 26, 2021, Royal Philips (NYSE: PHG; AEX: PHIA) today provides an update on the recall notification* for specific Philips Bi-Level Positive Airway Pressure (Bi-Level PAP), Continuous Positive Airway Pressure (CPAP), and mechanical ventilator devices to address identified . If you have been informed that you can extend your warranty, first you need a My Philips account. After registration, we will notify you with additonal information as it becomes available. Philips DreamStation 2 . We recommend you upload your proof of purchase, so you always have it in case you need it. You can log in or create one here. The DreamStation 2 CPAP Advanced is designed to provide a simplified user experience, including a premium color touchscreen with fewer panes to navigate. You can still file a claim for reimbursement, but keep in mind that reimbursement is fully dependent on your insurance provider. For further information about the Company's collection and use of personal information, please click the URL below. The App uses Apptentive, a feedback and communication service ("Apptentive") provided by Apptentive Inc. Apptentive uses a technology similar to a "cookie" in order to help the App analyze overall traffic patterns and collect your feedback through the App. With regard to mechanical ventilators, Philips is deploying a permanent corrective action to address the issues described in the recall notification. Please be assured that we are doing all we can to resolve the issue as quickly as possible. We understand that the situation may cause you some anxiety and you may feel uncertain about what to do next. The website will give you instructions on how to locate the serial number of your device. Always follow manufacturer-recommended cleaning instructions. What information do I need to provide to register a product? The initial concern with the foam related to possible emission of particulates (tiny particles) from degraded foam and certain chemicals of concern, called volatile organic compounds (VOCs). Healthcare providers, patients, and other stakeholders should use the complete update, including information on the limitations of the testing, for any informed decision making and should not solely rely on the overview presented here. This process should take about 10 minutes to complete, but may vary based on internet speed or device used. This recall was announced on June 14, 2021. In that case, your use of the service provided in this application through collection of personal information may be restricted. We also offer frequent discounts on our machines, masks, and other CPAP accessories, which can help you save money on the equipment you need. Dont have one? Both the DreamStation CPAP and DreamStation 2 CPAP Advanced include an identifiable Therapy ON button. What information do I need to provide to register a product? For us to send you a replacement device, we will first need to get your prescription settings from your current device and then we will load those into your replacement device. Since solutions for the recall are almost as personalized as individual pressure settings themselves, its important to have a discussion with your doctor as soon as possible to determine the next steps. Philips Respironics guidance for healthcare providers and patients remains unchanged. Register your product and enjoy the benefits. Philips Respironics DreamStation CPAP Machine: Two-years limited warranty DeVilbiss IntelliPAP Standard CPAP Machine: Five-year warranty Somnetics Transcend EZEX miniCPAP Machine: Three-year warranty Manufacturer warranties actually begin on the day you buy the CPAP machine from the manufacturer. Whether you choose to buy a machine outright or through your insurance company or pursue options through a government assistance program or donation initiative, CPAP.com is here to help you navigate the CPAP recall. Auto CPAP Advanced. If you cant afford a new machine outright or are having issues with your insurance provider, rest assured that there are several options that exist to find low-cost or free CPAP equipment, including government assistance or charity donation programs. Your insurance company may: There are some insurance companies who require the use of a Philips-brand machine only, so you will need to speak with a representative of your insurance company directly to determine a solution for repairing or replacing your current device.
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