The saleman told us that they had the car for 140 days, had $2K in the car for detailing and oil changes, and would not honor the Truecar price I was sent, this after telling us how great the car was and that if we didn't buy it he would. Bought the car was clean everything was ready. Error in sending request, please try again. BBB is here to help. after constantly trying to reach, it was apparent he had no intention of assisting with the problems of the car, which was a day old from purchasing from Merlex. They said that everything was already discussed and I should just sign what was discussed. Use the CARFAX search as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car. I decided to go back and read some of the reviews more closely. Etta cost are not listed in ads or on their website. Check reviews anywhere about this place! When I told MIke it was his car and he should have the vin right there, he mumbled something incoherent and then hung up on me. 1492 customer reviews of Merlex Auto Group. 1105 N Glebe Rd, Arlington, Virginia 22201. February 2022 check engine light comes on again. Dominate search results. they are not trustworthy! Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. It took me 3 weeks to have them taking care of the brakes that I ending up paying a % out of pocket. This profile is powered by Birdeye. He was very knowledgeable, thorough, kind, and most importantly very honest. Domain Created. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Merlex Auto Group Sales Position. Both the Pentagon Credit Union and Ally bank were notified that the car returned to dealership MerlexAutoGroup and that the transaction is fraudulent. I had a wonderful experience purchasing my used vehicle. Case Summary. 1105 N Glebe Rd Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. N/A. WE FINANCE EVERYBODY - Call Our Sales Department For More Information. It was approved. before signing the dotted line, the owner Ramil aka Ray (fake names are used here we learned) assured us any issue, his "personal" mechanic will solve. It was not discussed. 30 minutes later the sales person asked for an additional minor piece of information. Where do I begin all I can say is dont judge a book by its cover, I am single mother that came here with challenging credit these guys got me the best rate and best monthly payment anyone can they play extremely fair and dont take advantage of anyone they will make sure your satisfied to the max all across the board and Walter hes an angel he made sure I was taken care of and he also fed me to make sure I was making the right decision and he gave me an offer I could not refuse. After that, the manager Walter and another employee (I do not know his name) suggested me to sign the set. Poor professionalism from sales person I received, good selection of cars but also in poor condition (no gas, flat tires), unreasonable dealer fees. 1. if you can, stay away from these frauds! All rights reserved. Corporate Advocacy Business Remediation and Customer Satisfaction Program. WARNING! I informed her, ok but was waiting to hear back from the sales person. Than hung up on me. Ripoff Report has an exclusive license to this report. I got the vehicle at a great rate and as well the condition of the vehicle was in perfect condition I would recommend this place! Consumers love to do business with someone that can admit mistakes and state how they made improvements. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. CARFAX Vehicle History products and services are based only on information supplied to CARFAX. Hiding negative complaints is only a Band-Aid. Also, we saw that the employee of MerlexAutoGroup drove the car from the middle of the selling place to the side. and why? Gave me numbers on the phone. It's been two days, I have not heard from him since. For important participation details and mileage limitations, please ask your dealer. Merlex Auto Group is open Mon, Tue, Wed, Thu, Fri, Sat. I didnt bother to haggle and walked out, DO NOT BOTHER WITH THESE PEOPLE. Phoenix Arizona, Real Estate Fraud, Real Estate Scam Artist, Dolly's Stampede Dixie Stampede Dixie Gone Mad Pigeon Forge Tennessee, Cincy AutoMall Cincy AutoMall LLC., Cincy Auto Mall LLC. Find out what works well at Merlex Auto Group from the people who know best. strict standards for business conduct. If I could give this business zero starts, I would. Before leaving, Ray gave his number, stating "Any issues, just let me know! they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! He said I should arrive at MerlexAutoGroup, to their selling place on 1105 N. Glebe Rd, take the car, and drive it to my home. Merlex Auto Group. Car dealership. Who is ED Magedson - Founder, Ripoff Report. 2 DAYS AGO! Owners who claim this profile can update information, boost SEO, and more. He was able to find the exact vehicle in my video and made sure that everything was covered at the best price. Flew in two days later from Georgia. On March 27, 2018, I received a phone message from Ally bank "welcome to Ally financial. Although the manager Walter swore, that the car was clean. Each time, I was told someone just put a deposit down on that, They consistently and systematically advertise cars that they sold months ago showing a low price on the add to draw you in, once you are there, th, They have the best inventory of lux cars. They told us the car was on the lot, but upon arrival, the car was no longer at their location. Communicates outside of dealer hours!! Dear customer, which was weird because I dropped of the car. 1105 N GLEBE RD, ARLINGTON, VA 22201. You name it they have it. Arlington, VA. seeing that i was aware of their actions, I then preferred to take to my personal mechanic Wednesday, then drop at their mechanic to fix on Thursday this is TWO WEEKS AFTER PURCHASING THE CAR! Little did I know, for him, it was a phone call away! 3.4 (644 reviews) 1105 N Glebe Rd Arlington, VA 22201. Sales: (703) 685-9312. I submitted an application to police. After speaking to the dealership the day before I was to go test drive the vehicle required when I got there I found out the vehicle had been sold the week before this is something that could have been told to me the day before instead of me wasting my time in the rain to find out this very poor customer service. Visit Merlex Auto Group. Easy, done. He knew nothing about the car so i should have known he knew nothing about anything else either. Overview Reviews (235) Inventory (150) Merlex auto group is top tier! The process was stress free and pleasant. This is the best way to manage and repair your business reputation. Poor service, 2018 CADILLAC ESCALADE ESV PREMIUM LUX Shopper, I did not like that the price Changed after making a deal the deal changed from taxes and shipping charges ,to a complete Price change did not enjoy the experience with this company. Case Details Parties Dockets. The police officer asked "how? Finally, one place to get all the court documents we need. Anyone from afar could see that the reason they were doing this was because we left a negative review. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Life's too short, are keep it up and yours will. that night, after bringing the car home, lights appeared on the dash! The Merlex Auto Group Way. Research, browse, save, and share from 21 IS 250 models in Centreville, VA. If they would have ripped me off as planned I'd have 100 bikes on there property within an hr making this an equal outcome. Please DO NOT patronize this business. I get to the dealership and the truck was not in the lot. Great deal, I thought. Jason and Walter treated me with kindness and respect. Call no one call you back but before I bought car everybody from there company blowing my phone up. They detailed my car, filled up my tank, and gave me the best experience Ive ever gotten from a dealership. Appfolio Charged $538 to charge card and I never heard of them!!! Monday. I was told the truck "was in the shop" to get a sun roof motor replaced. For more specific results for "merlex-auto-group". Learn more about Birdeye, Trust Economy: Why Google and Birdeye Are Against Review Gating. He then told me to locate and contact the original dealer myself, to get the information, then he told me to get him the vin so he could look it up. A police officer agreed to call to dealership MerlexAutoGroup and ask to provide me with Bill of Sale at least. This case was filed in Arlington County Courts, Arlington County General District Court located in James City, Virginia. He told me yes! On Monday 6/21/21 I made an appointment with "Mike" for a test drive for Wednesday at 1pm 6/23/21. (I was looking for financing for my daughter, starting April 1, when she starts her new job). On 12/30/2022 PIERRE, ROODY filed a Contract - Debt Collection lawsuit against MERLEX AUTO GROUP. Texted them to tell them and was told to take it to their shop which was fixed! Salesperson Zaki Hairat drove the new car to my house. 1 mile away. He replied "just let me know what the issue is and my mechanic will take care of it." Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. All Dealer Home Services must comply with state or local ordinances. Thank you for bringing this to our attention. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Boca Chica, Tierras Altas, Quebr Veraguas Boca Chica, Tierras Altas, Quebr Veraguas Chiriqui, Avimex Poisoning Livestock With Experimental Untested Poisonous Vaccines, Skeltons Lock and Key Skeltons Lock & Key Refused to refund for faulty key fob he sold me new. I purchased a car from here 2 DAYS ago! This rating includes all dealership reviews, with more weight given to recent reviews. 6. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Arlington. Copyright 1997-2023, Ripoff Report. He said no way. Another car stalled out and wouldn't restart within 50 feet of the lot. Advertisers above have met our Consumers want to see how a business took care of business. Search consumer complaints, reviews and information about merlex-auto-group. RUN. Set an appointment waited 45 minutes before acknowledged waiting another 30 min after licensed was checked and no activity information relayed call for Lyft waited 11 minutes upon arrival of Lyft no one questioned my leaving ? A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. 2. The car I made an appointment to see and drove 90 minutes for was not on the lot. Completely Dishonest and Fraudulent!!! He couldn't talk then so I got a return call 5 or 6 hours later. 1105 N GLEBE RD, ARLINGTON, VA 22201. Wasted a trip out to Arlington. Merlex Auto Group. International Association of Better Business Bureaus. If you would like to see more Rip-off Reports on this company/individual, search here: You haven't ANY clue of what you were doing! Made an internet inquiry, had 2 responses, one from Mike and one from Grace. They have hidden fees. File your review. #1 Luxury Auto Dealer in the Washington, DC Area! So now Im paying for car thats just parked! Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. The salesmen are very professional and told us everything we needed to know about the, We bought our Lexus RC350 from Merlex on 5/10 and the, Yelp users havent asked any questions yet about. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. (703) 214-3598. Or at least Bill of Sale. I guess I was supposed to do HIS job for him. View all hours. 4. I get it that they have a number in mind but the market is going against them v-a-v value.they should seriously entertain "low ball" offers. Who's crazy enough to start this website? Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. I visited Arlington Police Department. CAME ALL THE WAY FROM WEST VIRGINIA FOR THE SUBARU WRX STI. Napleton will pay $10 million to settle the lawsuit brought by the FTC and the . Confirmed my appointment a bit before noon. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! And of course, they tried to up sale me another auto on the lot. I was eventually introduced to the GM Walter who took it far and beyond to make sure I left satisfied. in 20 reviews, The salesmen are very professional and told us everything we needed to know about the Mercedes. in 16 reviews, We bought our Lexus RC350 from Merlex on 5/10 and the car buying process was the fastest I've ever experienced. in 3 reviews. :$6K . As he spoke to me he was rudely carrying on other conversations and i wasnt sure when he was speaking to me or someone else. The Purchase Documents set is thinner by 1/3. I decided to head out to Merlex this morning to take a look at a gorgeous black on black X6 that they had on their website. We purchased a car from MERLEX 2 Weeks ago! The manager said that percentage rate is 1.99%, 72 months, $369 monthly payment for first, second and third months and $209 monthly payment for the rest months. You will be sorry. Please teach how to cancel this Certificate of Title. How those businesses take care of those complaints is what separates good businesses from the rest. 7. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Employer est. BBB Business Profiles may not be reproduced for sales or promotional purposes. Wondering if a report is missing? The manager of Ally financial said that I should pay, otherwise they will apply a late fee. There may be more specific results for "merlex-auto-group", For more specific results for "merlex-auto-group", Showing 1-25 of 112,711 Found Reports Get a Kelley Blue Book instant cash offer. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Purchased 2015 ******** **** ***** July13 2020 during COVID. DO NOT TRUST RAY! Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife I called them. Merlex Auto Group. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. If you do not agree with these terms, then do not use our website and/or services. HIGHLY RECCOMEND, On 1-28-23 I contacted the dealership early in the morning which I asked to check on a specific auto, I stated " I am not interested in any other auto, and I will be there to purchase that auto in 1 1/2 hours. 5 hours later I received a random text from a different sales rep asking how my test drive went. Of course they should have been but in the final analysis, it's up to YOU to use common sense and be a smart consumer. She indicated she would get with him to check the status. Blessing in disguise There is a very scary word "balloon on the 3-rd page of the Buyer Contract. Directions 2. bring someone with you at all times if you are dealing with merlex or any of their family, This is a review from some one who bought a car from here TWO DAYS AGO! Thursday, I dropped off the car at their mechanic after my mechanic took a look and assured the damage. I said I was not pleased but sh-t happens. we have that vehicle on the lot and come and talk to Jessie. I would love to see how they are booking their vehicles to the bank. Well guide you through the process. This was not what was discussed. We're sorry that the vehicle you were interested in was sold from the moment you first inquired to the moment you showed up at our store. After that call, employee Sid gave me Bill of Sale. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 40 minutes later I completed a fiancial form. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! Can be upwards of $3000.00 On top of vehicle cost. They lost 2 potential deals from qualified customers and any chance of repeat business or referrals. I canceled the financing by phone with the Pentagon Credit Union and with Ally bank. I got a Certificate of Title to my name issued on March 27, 2018 I was ill after this event for 5 weeks. Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. Be kind to yourself and spend your hard earned money elsewhere. Visit Dealer Website. DocketService/Process; Person Served: SETAYESH INC; Process Type: Warrant In Debt; Plaintiff: PIERRE, ROODY. Absolutely incredible!!! Price of the car is $14,966. Even called me several days later to say car was there, but you told me wasnt before. Want to share your experience with this dealership? Sales hours: 10:00am to 8:00pm. I will never ever go back to Merlex Auto group. I highly suggest, next time you spend over $10, you get yourself a keeper. Job. I spoke with substitute manager for that day Ray Kandahari. Directions. Will never give them my money. 3.7. Was sold a car with a bad engine! "Walii"!!!! Dont click on those slick Ads! Copyright 1997-2023 Ripoff Report. Beat local competitors. I had told them that I was interested in one car and my daughter was interested in another. The posting time indicated is Arizona local time. Terrible experience with them. Lebanon Missouri, carla sheila carrillo coz Lorena Zully Bullon Coz ida Mirella coz Bonilla They are Make me m San Juan de Lurigancho Lima, GEICO AUTO INSURANCE GEICO Auto Insurance Refuses to Honor their Policy Obligations Promptly Macon GA, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator NAACP, NAACP IMAGE AWARDS, Carol Alexander - Television + Streaming and Podcast Coordinator OF NAACP IMAGE AWARDS THIS COMPANY DOES NOT SUPPORT BLACK CREATORS! Specialties: High End Used Car Sales. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. After discovering THOUSANDS OF DOLLARS worth of problems, Ramil proceeded to not answer the phone and send me to voice mail. Both the Pentagon Credit Union and Ally bank agreed to cancel the financing. Called/ texted Merlex to inform them and see what they can do. I have text messages as proof!! Two weeks after Merlex asked us to PAY $4500 down and sign on the dotted linw. Merlex gave me a great experience. 2019 LAND ROVER RANGE ROVER SUPERCHARGED Shopper, They were pretty good with customer service and the car prices where average, Pretty good. Sales. This rating includes all reviews, with more weight given to recent reviews. All business will get complaints. i brought the car back to Ray and told him i was taking it to Lexus for a Diagnostic. (703) 214-3598. Corporate Advocacy Program: How to repair your business reputation. ), Service/Process; Person Served: SETAYESH INC; Process Type: Warrant In Debt; Plaintiff: PIERRE, ROODY. It may not be copied without the written permission of Ripoff Report. Should they have been honest? READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Merlex Auto Group. Bought a range rover. Upon arriving at the dealership, the scene was a little chaotic and unorganized. I called about the same car on three different days over the course of three weeks. They have the best inventory of lux cars. No problem I was told. Merlex Auto Group | 7 followers on LinkedIn. I did not check the completeness. I got information about financing: Amount $20,263; 72 months, $328.99 monthly payment, 5.2% rate. Child safety. Walter gave me the discount I needed to secure the purchase. Job closed due to COVID so I hardly drove car after that fixed! One of the best Used Car Dealers, Automotive business at 1105 N Glebe Rd, Arlington VA, 22201 United States. Merlex - the masters of bait and switch. High End Used Car Sales. Arrived about 15 minutes late - traffic - but called again 12:45 to warn I'd hit some traffic. Our local dealership keeps a great stock of luxury used cars, trucks, and SUVs in inventory. |. Was told I signed sold as is and that I didnt purchase warranty. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. All rights reserved. FRAUD ALERT:. The owner Ray should NOT BE TRUSTED. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. I could not eat, walk, think. We DO NOT remove reports. Website. In response, our dealers have expanded the ways you can shop for a new or used car without leaving the safety and comfort of your home. Arlington, VA 22201. This was Thursday "WALTER", through text message, asked me to drop off so we can fix as soon as possible.. That's the way you make sales and retain satisfied customers!!!!! Abundance Media Group AMG Abundance Media Group is a fraud and corrupt agency. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. I got congratulations on the purchase from SETAYESH INC. Public Records Policy. I have no idea who it is. The cars advertised had already been sold and I drove 45 minutes there even though I spoke to a rep who confirmed the car was available. And the best part of all, documents in their CrowdSourced Library are FREE. 1105 N Glebe Road, Arlington, VA 22201. GoooooooooooooooooooooooooooooooDdddffff. Trash. Directions. BBB Business Profiles are subject to change at any time. After the signing, the employee Sid took the Purchase Documents set to make a copy, and after that she returned it to me in a large yellow envelope. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! He then texts me "if i am having any problems, contact the salesman! I have brought this up to my team and we will be working on improving our sales experience. As soon as I got to the dealer, I was greeted with kindness and hospitality by JJ and Rand. 235 Reviews. Bully there way in and steal your home. Choose a car and the dealer will bring it to you for a no-obligation test drive. Used Cars for Sale. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Call Today +971 2 4440458 Al-Muror Road, Behind Al-Mushrif Mall, Abu dhabi "Mike" told me that they no longer wanted to do business with me. Dont sign the sold as is be careful! Lincoln, Yeovil, Cardiff, Glasgow, AUTO MANIA DAVE PERSAUD Dave persaud sold me a car with a bad transfer case to the 4 by 4 and now i can not drive it, Dave said he would cover the cost of the part up to 50 percent and when i called him to help me he no longer wanted to help after the deal was signed and finished he said it was an as is sale after taking the 8 grand from me LAKELAND FLORIDA, RSI Vacations Misleading Sales Presentation Asheville North Carolina, Enterprise Content Solutions Keith Elzia Chuck Rath Email marketing and direct marketing Bloomington Minnesota, ANUVA Capital, Alliance Funding Group Alliance Funding Group Pawnee Leasing Posed as Equipment financing loan company but tried to make me buy the equipment after I paid it off La Palma CA, Completeautoparts.biz They stole my money Orlando Florida, Ulloa Management Group LLC Paul No show Saint Augustine Florida, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Serving the greater Arlington, VA area, our full lineup of quality previously owned vehicles means that you can find what you are looking for at Merlex . I have bought over 20 cars in the last 18 years. Estimated amount consumers saved since 1997: $15,590,010,907. Blame yourself! File your review. We analyze millions of used cars daily. Browse Lexus IS 250 vehicles in Centreville, VA for sale on Cars.com, with prices under $99,999. 1 mile away. United States. REBUTTAL BOX Easy Apply. Also he said that the total due is about $27,000. After leaving the reviews stating of what we went through, 2-3 days later, an individual named WALTER ROBINSON called me stating that he was vice president of the locations amd that he saw the reviews and that he wanted to rectify the problems. THIS IS FRAUD! They assured me that they would rectify any issues and disappear when time to do so! I was very scared that they will frighten my daughter and neighbors. YOU HAVE BEEN WARNED! THAT NIGHT, lights appeared in the dashboard. Established in 2014. Vehicle listed- Price excludes Taxes, Tags, Processing and other fees. That Friday, i noticed that their mechanic was extremely slow with coming up with a quote. They Will tell you the vehicle is there when you contact them and when you drive 2 hours to get there.. its not there or was just sold. On the sale sticker of the car was a disclaimer " As Is" RED FLAG!!! ( I spent many years as a manager in the car business, so this is not assumption) If they dont have those options they are either leaving money on the table with incorrect book outs, making customers put down money unnecessarily, or they are giving inaccurate and fake book outs to the banks which if that were the case, they would be in a lot of trouble. Otherwise they will come to my home and make to me bad. Before that, I got by phone confirmation of the availability of the car 2015 Toyota Camry and that the price is as advertised $14,966.
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